Call Centre Services

Entala's call centre services connect, automate, and manage inbound and outbound customer communications, enabling you to give the best possible contact experience to your customers by delivering cost effective, innovative, flexible and reliable solutions. We offer a full range of solutions from multi-site contact centres, for large enterprises, to income generating premium rate information services, or simple Freephone numbers for small businesses.
 
You do not need to invest in new technology to run your contact centres more efficiently. Entala's network provides advanced routing functionality which offers fast time to market and pay-as-you-grow flexible pricing; importantly, our network has an inherently resilient architecture, which - according to the latest Ofcom statistics - runs over the UK's most reliable network.

Entala's call centre services focus on routing calls directly to the most suitable agent who is primed with the right information to ensure that the caller's experience is of the highest quality. Our product functionality and market experience combine to enable us to assist you in achieving this key goal, enabling you in turn to run profitable contact centres.

For any company running contact centres, cost-efficiency is key. Our solutions include powerful monitoring, self provisioning and reporting tools which allow you to control your own enterprise-wide call management. And, because the perceived efficiency of each contact centre is based on different metrics, Entala works with you to ensure that you always have the information and tools you need to optimise your contact centre.